Havaş, a subsidiary of TAV Airports, has become the first ground handling services company in Turkey to establish a call center providing uninterrupted service. Passengers will be able to receive information regarding lost baggage and airport transfer services by calling the call center on 444 0 HVS (487) for 24/7.
Havaş General Manager Nurzat Erkal “Our motto is 'Your satisfaction is our priority'. Within this context, we assess the feedbacks received from the passengers and established a call center to provide uninterrupted service. In line with our mission to become the leading brand of ground handling services, we are happy to achieve a first in the sector. We will continue working hard in order to provide the best travel experience to our passengers."
Havaş provides ground handling services for airlines operating at 25 airports in Turkey. Additionally, the company provides airport-city center transfer at 18 cities.
Havaş has ISO 10002:2004 Satisfaction and Complaint Management System certificate.